Introducing Virtual-First Health Plan Models to Lower Costs, Boost Access

Virtual-first health plans have the potential to improve quality of care, patient experience, and access to care, but they can present complications as they involve typically-siloed technologies and care teams. Donna O'Shea, MD, national chief medical officer and vice president of population health and value-based care at UnitedHealthcare, dives into the benefits of virtual-first health plans and how payers can effectively implement virtual-first models.