Creating More Personal Patient Experience, Engagement Using An AI Chatbot

Nicole Caputo, senior director of experience and innovation at UCHealth, and Matt Andazola, project manager for experience and innovation at UCHealth, describe Livi, their artificial intelligence chatbot. They cover factors that motivated the development of their virtual assistant, the chatbot's capabilities in improving patient engagement and patient experience, as well as recommendations for organizations seeking to do the same.

Tracking the Evolution of Digital Therapeutics, Its Benefits and Challenges

Digital therapeutics is both new and old. It is new in that it is a novel form of care delivery with the capacity to solve problems in healthcare, but it is also old in that its building blocks are technologies that many practices already use. Megan Coder, executive director of Digital Therapeutics Alliance, walks through what digital therapeutics is, the challenges it faces in reimbursement and regulations, and its future in our rapidly changing healthcare environment.

Pursuing Value-Based Whole Person Care in Telehealth, Population Health

With the healthcare industry experiencing a period of rapid change, whole person health has never been more important. Caraline Coats, vice president of Bold Goal and population health strategy at Humana, explains how payers and other healthcare professionals can engage in value-based, whole person care in a couple of different settings including telehealth and population health.

Striking the Right Balance Between In-Person Care and Telehealth Services

With the recent surge in telehealth services utilization, Chris Waugh, chief innovation officer at Sutter Health, has been facing a question that many leading health professionals are asking: how can providers strike a balance between telehealth and in-person care? Waugh offers his perspective on this and how to appropriately and innovatively leverage telehealth, data analytics, and remote monitoring to prioritize the best patient outcomes.

Addressing Health Disparities, Social Determinants Through Data Analytics

Steve Miff, president and chief executive officer of Parkland Center for Clinical Innovation, shares how to use data analytics to identify at-risk individuals. He describes how the center’s proximity risk index can help physicians decide when to direct patients to telehealth, identify patients facing social determinants of health and health disparities, and provide evidence to guide policy measures.

Protecting Healthcare Passwords Through Multi-Factor Authentication

How can healthcare organizations protect their passwords and prevent credential theft? Jessica Davis, senior editor of HealthITSecurity.com, details common misconceptions around password protection. She gives an overview of the dangers of credential theft and explains how multi-factor authentication can dramatically decrease healthcare organizations' risk.

Using Digital Quality Measures To Gather Quality Measures Data In a Crisis

During a major disruption to the healthcare system, gathering quality measurement data can prove challenging for payers and providers. Frank Micciche, vice president of public policy and external relations at the National Committee for Quality Assurance (NCQA), describes a system of digital quality measures that can make quality measurement data more accessible remotely in a crisis.

Your Patient Will See You Now: Multi-Specialty Rounding Via Telehealth

Sri Bharadwaj, vice president of digital innovation and applications at Franciscan Health Information Services, shares a new solution to conducting multi-specialty rounding in the hospital setting. He describes how to improve provider collaboration, increase quality of care, and boost providers’ efficiency through telehealth.

Constructing Population Health Programs That Reduce Health Disparities

Julie Smithwick, executive director for the Center for Community Health Alignment, shares from her over 25 years of experience in helping communities build more equitable healthcare systems. She defines and distinguishes between health disparities and health inequities. Additionally, Smithwick offers steps that healthcare organizations can take to reduce the existence of both in their communities.

Advancing Digital Transformation, Telemedicine in the Post-Acute Care Setting

Lori Baker, director of ambulatory care management and senior services/post-acute care at TriHealth, describes how her health system transformed its digital strategy in the post-acute care setting. She explores how this digital transformation--which includes progress into telemedicine--can extend providers’ productivity and she offers her projections of the industry’s trajectory for digital transformation.
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